Effective Date: November 8, 2024.

Santos By Mónica ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, www.santosbymonica.com (the "Site"), or use our services. By accessing or using the Site, you agree to the practices outlined in this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information You Provide: Name, email address, phone number, mailing and billing address, payment details (processed securely through a third-party gateway), order details, and purchase history.

Non-Personal Information: Device information, including browser type, IP address, and operating system; usage data, such as pages visited, time spent on the Site, and referral URLs.

Cookies and Tracking Technologies: Cookies, web beacons, and similar tracking technologies to enhance your experience, analyze traffic, and deliver targeted ads.

How We Collect Information

We collect information in the following ways:
Directly from You: When you place an order, subscribe to our newsletter, fill out forms, or contact us.
Automatically: Through cookies, analytics tools, and your interactions with our Site.
From Third Parties: Such as social media platforms, advertising networks, and analytics providers.

Use of Information

We use your information to:

• Process orders, payments, and deliver products.
• Provide customer support and respond to inquiries.
• Send transactional and promotional communications.
• Improve the Site and develop new features.
• Administer contests, surveys, or other marketing campaigns.
• Ensure security and prevent fraudulent activity.

Disclosure of Information

We do not sell your personal information. However, we may share your information:

• With Service Providers: For order fulfillment, payment processing, shipping, marketing, and analytics.
• To Comply with Legal Obligations: If required by law, subpoena, or government request.
• To Protect Rights and Safety: When necessary to enforce our terms or protect against illegal activity.
• In Business Transfers: If we undergo a merger, sale, or acquisition, your information may be transferred.

International Users

If you are accessing our Site from outside the United States, please note that your information will be transferred to, stored, and processed in the United States. By using the Site, you consent to this transfer.

Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Once no longer required, your data will be securely deleted or anonymized.

Cookies and Tracking

We use cookies and tracking technologies to:

• Recognize your browser or device.
• Track browsing activity to improve our Site and services.
• Deliver targeted advertisements based on your preferences.

You can manage cookie preferences through your browser settings. For more details, refer to our Cookie Policy [link, if applicable].

Your Rights

Depending on your location, you may have the following rights:

General Data Protection Regulation (GDPR) - EU Residents:

• Right to Access: Request a copy of your personal data.
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data (subject to certain exceptions).
• Right to Restrict Processing: Limit how we use your data.
• Right to Data Portability: Receive your data in a portable format.
• Right to Object: Opt out of data processing for direct marketing.

California Consumer Privacy Act (CCPA) - California Residents:

• Right to Know: Request details about what data we collect, use, and share.
• Right to Delete: Ask us to delete your data (subject to legal exceptions).
• Right to Opt Out: Stop the sale of your personal information (if applicable).

To exercise these rights, email us at info@santosbymonica.com. We may require verification of your identity.

Security

We implement industry-standard measures to protect your personal information, including:

• SSL encryption for secure data transmission.
• Restricted access to sensitive data.
• Regular monitoring for vulnerabilities and breaches.

Despite these measures, no method of transmission over the Internet is completely secure.

Data Breach Notification

In the event of a data breach, we will notify affected users and regulatory authorities as required by law. Notifications will include details of the breach and recommended actions for affected individuals.

Children’s Privacy

Our Site is not intended for users under 13 years of age. We do not knowingly collect data from children. If you believe we have inadvertently collected such information, please contact us at info@santosbymonica.com to request its deletion.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any external sites you visit.

Do Not Track (DNT)

Our Site does not respond to "Do Not Track" signals sent by browsers. For more information about managing your online privacy, visit http://www.allaboutdnt.com.

Opting Out of Marketing Communications

If you no longer wish to receive promotional emails, you can opt out by:

• Clicking the "Unsubscribe" link in any email.
• Contacting us at info@santosbymonica.com.

Changes to This Policy

We may update this Privacy Policy periodically. Changes are effective immediately upon posting. Continued use of our Site indicates your acceptance of the updated terms.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:
Santos By Mónica
22 Ludlow St, New York, NY 10002
Email: info@santosbymonica.com